Effective Date: 9 Sept 2025

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FoodLink NE Ltd (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, subscribe to our mailing list or use our e-commerce services.

 

1. Who We Are

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FoodLink NE Ltd is a social enterprise based in Aberdeenshire, Scotland, working to connect communities with local, sustainable food. Our website, hosted on Wix, allows users to subscribe to our mailing list, browse products, and make purchases using integrations with the Open Food Network (OFN).

 

2. Information We Collect

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We collect and process the following personal data:

 

a. Information You Provide Directly:

Mailing List Subscription: When you sign up for our newsletter, we collect your name and email address.

E-commerce Purchases via OFN: When you make a purchase you are directed to Open Food Network system where we collect your name, email address, billing and shipping addresses, phone number, and payment information.

Contacting Us: Any personal data you provide when submitting queries or requests via our contact forms or customer support.

 

b. Information Collected Automatically:

Cookies and Tracking Technologies: Wix and Open Food Network may collect data about your browsing activity, including your IP address, browser type, and the pages you visit. This helps us improve our services and optimize the website experience.

 

3. How We Use Your Information

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We use your personal data for the following purposes:

• Processing Orders: To fulfill your orders placed through the Open Food Network system.

• Mailing List Communications: To send you updates, news, and promotions (if you have opted in).

• Customer Support: To respond to your queries, provide assistance, and resolve issues.

• Improving Our Services: To analyze and enhance our website’s functionality and user experience, including both Wix and Open Food Network features.

• Legal Obligations: To comply with applicable legal obligations, including accounting and tax requirements.

 

4. Legal Basis for Processing

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We rely on the following lawful bases to process your data under the UK GDPR:

• Consent: For sending marketing emails and subscribing to our mailing list.

• Contract: To process and fulfill your orders via Open Food Network.

• Legal Obligation: For tax, accounting, and regulatory compliance.

• Legitimate Interests: To improve our website and services.

 

5. Sharing Your Information

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We do not sell or rent your personal data to third parties. However, we may share your data with the following trusted third parties to provide services related to our website and e-commerce platform:

• Wix: Wix hosts our website and provides tools for managing the site. For more information on how Wix handles data, please refer to their Privacy Policy.

• Open Food Network (OFN): As our partner platform for managing orders and food products, Open Food Network processes customer information to fulfill orders, manage inventories, and support payment transactions. OFN’s Privacy Policy outlines how they handle data.

• Payment Processors: To process payments, we use the third-party provider Stripe. For more information on how Stripe handles data, please refer to their Privacy Policy.

• Delivery Services: We may share your shipping information with Delivery Services to fulfill your orders.

All third-party service providers are required to comply with applicable data protection laws.

 

6. Cookies and Tracking Technologies

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Our website uses cookies and similar tracking technologies to improve your browsing experience and for website analytics. These tools help us understand how you interact with our site and allow us to deliver targeted advertising. Both Wix and Open Food Network use cookies for this purpose.

 

Managing Cookies:

You can manage and disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of the site, including the shopping experience.

 

7. Data Retention

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We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal and financial reporting obligations:

• Mailing List Data: Retained until you unsubscribe.

• Order and Transaction Data: Retained for a minimum of 6 years (for tax and accounting purposes).

 

You can request to have your data deleted at any time (see section 8 for more details).

 

8. Your Rights

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Under data protection law, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can update any inaccurate or incomplete information.

• Erasure: You can request that we delete your personal data.

• Objection: You can object to how we process your data, including for marketing purposes.

• Restriction: You can request that we restrict the processing of your data.

• Withdrawal of Consent: You can withdraw consent for marketing emails at any time.

To exercise any of these rights, please contact us at:  foodlinkne@gmail.com

 

9. How We Protect Your Data

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We take your privacy seriously and use industry-standard security measures to protect your personal data, including encryption and secure payment processing. Wix provides SSL (Secure Socket Layer) encryption for our website to protect data transmitted during purchases. Open Food Network also uses encryption and other security measures to protect your data during transactions and interactions.

 

10. Third-Party Links

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Our website may contain links to third-party websites or services, such as Open Food Network, payment processors, or shipping providers. Please note that this Privacy Policy applies only to the data we collect directly from you. We encourage you to review the privacy policies of third-party sites before providing any personal information.

 

11. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We will notify you of significant changes via email or prominent notices on our site.

 

12. Contact Us

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If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

FoodLink NE Ltd, foodlinkne@gmail.com